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Top 6 Communication Tactics in Healthcare. Did you know that 50-60% of work email is read on a smartphone? Tactic: Use 14-16 point font in emails to make them easier to read... not 11 or 12 point. Did you know most people can only pay close attention to a conversation for 10-15 minutes? Tactic: Make conversations 10 minutes and meetings less than 30 minutes. Did you know that the average time a person spends reading an email is 9 seconds? Tactic: Make your emails approximately 2 sentences and 30 words long... more like text messages than long paragraphs of prose. Communication expert Dr. John Lund says the person we are communicating with has 3 main concerns: 1) Is this going to be painful? 2) How long is this going to take? 3) What do you want? Additionally, there are 2 main forms of communication: 1) Speaking/Listening... either in person, by video or phone. 2) Writing/Reading... either by email or text. If you combine these two lists, you create a matrix of 6 communication tactics that can be applied to healthcare. Sources: / people-do-business-like-trust-even-another... https://krdo.com/news/2023/01/05/thes... https://www.crowdspring.com/blog/the-... https://www.mikebechtle.com/which-is-... https://www.jhunewsletter.com/article.... https://www.flowtrace.co/collaboratio... https://journals.physiology.org/doi/f.... https://audiencepoint.com/what-percen... AHealthcareZ is 400+ Healthcare Finance Educational Videos. 💥 BOOK: Check out Dr. Bricker’s Book 16 Lessons in the Business of Healing here: https://www.ahealthcarez.com/healthca... AHealthcareZ Viewers Include: Employee Benefits Professionals, HR, CFOs, Insurance Brokers, Benefits Consultants, Doctors and Nurses in Leadership Roles, Hospital and Health System Administrators, Health Insurance Carrier and PBM Professionals, Pharma and Med Device Professionals, Academic Professors and Students in Healthcare Administration and Public Health. 90,000+ Views Per Month Across All Platforms. Visit AHealthcareZ.com to Subscribe to the Healthcare Finance Video Newsletter.