HaloCRM Explained: A Service-Focused CRM for IT Teams & MSPs | Excalibur Tech Talk скачать в хорошем качестве

HaloCRM Explained: A Service-Focused CRM for IT Teams & MSPs | Excalibur Tech Talk

CRM tools are everywhere but very few are built with service teams in mind. In this episode of Excalibur Tech Talk, Mike Fuson from Excalibur is joined by Olivia Holmes from Halo Solutions to introduce HaloCRM and explain how it supports organizations that live and breathe service. Together, they walk through what HaloCRM is, how it fits into the broader Halo platform, and why it’s designed differently than traditional sales-first CRM tools. The conversation focuses on real-world use cases, ideal audiences, and how service-centric teams can manage customer relationships without forcing themselves into rigid or bloated systems. You’ll learn: What HaloCRM is and how it differs from traditional CRM platforms Who HaloCRM is designed for and who it’s not How HaloCRM supports service-led organizations and MSPs Where HaloCRM fits within the Halo ecosystem Why simplicity and flexibility matter in CRM selection Common CRM challenges HaloCRM is designed to avoid This episode is ideal for IT leaders, MSP owners, service managers, and operations teams looking for a CRM that aligns with service delivery not just sales pipelines. Strong customer relationships start with tools built for how service teams actually work. Subscribe for more practical conversations on service management platforms, process design, and IT leadership. #excaliburdatasystems #hyalocrm #crm #servicemanagement #itleadership #msp #customerexperience #techtalk