Customers Can't Tell It's a Bot!" 🤖 The Truth About AI in Banking скачать в хорошем качестве

Customers Can't Tell It's a Bot!" 🤖 The Truth About AI in Banking

Are Voice Bots getting too real? 🎙️ In this insightful discussion, Viswesh Sivaraman (AVP, Digital Transformation, IDFC FIRST Bank) joins Sneha Jain (Perfios) to reveal the surprising maturity of AI voice bots in the banking sector today. Viswesh shares behind-the-scenes insights on how customers often can't distinguish bots from humans, how AI is making human agents 5x more efficient, and why the "Inbound vs. Outbound" strategy matters. Plus, get a glimpse into the future where Generative AI might just make traditional banking apps obsolete. 🔥 Key Takeaways: The "Turing Test" Reality: Why customers don't realize they are talking to a bot. Outbound vs. Inbound: Why banks start with outbound calls (collections, cross-sell) and the challenges of inbound queries. Efficiency Boost: How AI isn't replacing agents but helping them convert 4x-5x more leads. The Future Vision: How GenAI will change the way we interact with banks (voice vs. UI). #FinTech #AI #Banking #DigitalTransformation #VoiceBots #IDFCFirstBank #GenAI #FutureOfBanking #Perfios #ArtificialIntelligence