How Will AI Reshape the $50 Trillion Service Sector? скачать в хорошем качестве

How Will AI Reshape the $50 Trillion Service Sector?

Listen to Prof Jochen's view of what the future will bring: 00:00 Trailer 00:48 Introduction to Professor Jochen Wirtz 01:20 What the Re-Industrialization Hype Misses 03:01 Growth Sectors in Services 03:40 Why is the Service Sector so Important for Wealth Creation? 04:20 Which B2C Service Sectors are Still Growing? 07:13 How B2B Services Make an Economy Efficient 08:10 Why and How Protecting Industries Hurts an Economy 09:16 What Makes an Economy an Efficient Service Hub? 10:10 What Did Singapore Get Right in Developing Its Service Sectors? 15:50 What Makes an Excellent Service Company? 17:27 Why are Shared Services so Critical for Service Excellence? 20:56 How Did Singapore Airlines (SIA) Become One of World’s Best Airlines? 28:50 SIA’s Cabin Crew “Thinks on Their Feet”! 31:50 How SIA Cuts Waste and Drives Productivity 39:00 What are the Key Technological Disruptions in Service Industries? 39:36 There Will be a Massive Changes in the Service Sectors! 47:14 Physical AI will Disrupt F2F Services 47:30 GenAI Meets Service Robots 48:02 Two Types of Service Robots 48:36 LLMs, LBMs & Agentic AI 51:57 No-Code Programming & Fleet Learning 54:22 How far are We Away from this Future? 01:02:10 Do We Need to Worry about Jobs? 01:06:47 What Advice Would You Give the Next Generation?