Boost Agent Morale & Customer Satisfaction with This Strategy l Juanita Coley скачать в хорошем качестве

Boost Agent Morale & Customer Satisfaction with This Strategy l Juanita Coley

Did you know disengaged employees cost businesses $5 billion annually? If your call center agents are unmotivated and disconnected, you’re losing money and don’t even know it. But there’s a fix and you can start today! 📉 The Cost of Disengagement: Poor customer service & low satisfaction More mistakes & less productivity Higher turnover & negative team morale 💡 The Solution: The 3E Framework ✅ Equip – Provide training & tools ✅ Empower – Give agents decision making ✅ Engage – Recognize contributions & create a motivating culture Studies show highly engaged teams are 21% more productive and have 59% lower turnover! Call centers that implement engagement programs see 30% increase in customer satisfaction in 6 months! 📌FREE WFM ASSESSMENT: https://www.wfmgobeyondscore.com/ 📌📖 GET THE BOOK: Transform your workforce management strategy! Grab your copy of "WFM Go Beyond" today! → https://www.wfmgobeyond.com/bookbundle 📌 Get your FREE Copy now! https://src-resources.com 📌 Check out our website for more information about Solid Rock Consulting: https://solidrockco.net/ 📌 Subscribe for More Workforce Management Tips! 👍 Like, Share & Subscribe today! #workforcemanagement #employeeengagement #callcentersuccess #customersatisfaction #callcentertraining #agentperformance #wfm #leadershipdevelopment #businessgrowth #cxstrategy Keywords and topics in this video: Boost Agent Morale & Customer Satisfaction with This Strategy, Boost Agent Morale & Customer Satisfaction, Boost Agent Morale, boost customer satisfaction, agent productivity, HR University, WFM, workforce management, call center, How to boost agent engagement, Workforce management best practices, How to reduce call center turnover, The impact of employee engagement on customer service, Why call center employees quit, ICMI, CCW, verint, CCaas, Youtube, RingCentral, Juanita Coley, NICE