Generative AI Tools for Contact Centers | AWS Public Sector скачать в хорошем качестве

Generative AI Tools for Contact Centers | AWS Public Sector

In this demonstration, we will explore how artificial intelligence with Generative AI is revolutionizing the public sector, particularly in enhancing the customer experience through streamlined processes and real-time support. You will see and hear how AI-powered chatbots and virtual assistants are simplifying complex procedures, such as determining FMLA eligibility and document submission, by offering personalized, accurate, and immediate assistance. From automated eligibility determination to seamless document uploads, the demo will highlight the transformative impact of AI in making public services more efficient, accessible, and responsive, ultimately ensuring that every citizen receives the support they need with ease and confidence. Scene 1: Customer Experience (0:50) Amazon Q in Connect Self Service Intelligent Document Processing (Uploading Documents) Scene 2: Agent Experience (6:39) Intelligent Document Processing (Workflow Automation) Agent Workspace Guides for Workflow Amazon Q in Connect Agent Assistant Scene 3: Supervisor Experience (14:04) Contact Lens for Amazon Connect with Sentiment Analysis and Rules-based triggers Generative AI Contact Summarization Automated Agent Evaluations with ML-based Rules Assessment Learn more about our Generative AI tools at https://go.aws/3U1FDF4 About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. AWS in the Public Sector paves the way for innovation and supports world-changing projects in government, education, nonprofit, and healthcare organizations. Check out: https://go.aws/2XV2QeV. Subscribe to our channel: https://bit.ly/2PQ1wIW Watch our video catalog: https://bit.ly/38F5Zn1 #AWS #AmazonWebServices #GenerativeAI #ContactCenter