SaaS is dead: This is how Intercom became a true AI first company and made $100M from ONE product. скачать в хорошем качестве

SaaS is dead: This is how Intercom became a true AI first company and made $100M from ONE product.

Wouter sits down with Des Traynor, co-founder of Intercom and the mind behind Fin, one of the fastest-growing AI products in SaaS history, nearing $100M in revenue less than three years after launch. Des shares why Intercom intentionally gave up $50M in revenue, why most SaaS companies responding to AI are choosing the path that will slowly kill them, and why painful decisions are often the only real path to survival. If you’re building in AI, leading through uncertainty, or making hard calls in a fast-changing market, this episode is for you. Presented by Rho, the all-in-one banking platform for startups. Thousands of companies like Perplexity and Product Hunt use Rho to manage their cash. Biography Pod listeners and viewers can get a $1,500 statement credit plus exclusive perks. To learn more, visit https://rho.co/biography This episode is also presented by AssemblyAI, the leading Speech AI platform. Their API gives developers access to production-ready models for transcription, speaker detection, summarization, and more. If you're building anything with voice or audio data, AssemblyAI is the standard. Check them out at https://www.assemblyai.com/explore/bi... And by beehiiv, the newsletter platform built for growth. If you're thinking about starting or scaling a newsletter, beehiiv is what the best operators use — including Biography. Get started at https://www.beehiiv.com Follow Wouter: https://x.com/WouterTeunissen Follow Des: https://x.com/destraynor Intercom: Intercom for Customer Support | Better Customer ExperiencesIntercomhttps://www.intercom.com Biography Newsletter: https://biography.beehiiv.com/ 00:00 — Why Des Quit His PhD 01:06 — Why Most CS Grads Can't Actually Code 05:36 — How Web 2.0 Pulled Him Out of Academia 07:56 — How a Chat Bubble Became Intercom 12:18 — What Goes Wrong When You Chase Enterprise Customers 41:04 — Why Intercom Ditched Deadlines for Work Streams 42:46 — Why Building AI Is Like Running a Lab, Not a Factory 48:11 — How Intercom Tests Whether Fin Is Actually Getting Better 51:46 — How They're Doubling Engineering Output With AI 01:03:12 — Why Fin Is Becoming One Agent for the Entire Customer Experience