The Service Organization - book launch with Kate Tarling скачать в хорошем качестве

The Service Organization - book launch with Kate Tarling

How do you lead and deliver successful services, sustainably? All organizations are becoming service organizations. But most weren’t built to deliver services successfully end-to-end, and the human, operational and financial impacts are abundantly clear. In the digital era the stakes are even higher, given how rapidly services change. Yet default working practices (governance, planning, funding, leadership, reporting, programme and team structures) inside large organizations haven't changed. Rather than modernize just one service at a time, it's the underlying organizational conditions that need to be transformed — anything less is futile. This member call is an informal book launch for The Service Organization, a new book out by Kate Tarling. You can find more about the book in this blog post which is also a summary of the member call: https://www.boye-co.com/blog/2023/3/t...