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In this episode of The Vault Unlocked, Kayvon Kay sits down with Ken Cox, founder of Inlink.com, to reveal how small business owners can stop missing 65% of their calls and finally take control of their tech stack. Ken shares how he built Inlink, a CRM + office suite designed for solopreneurs and small businesses who are drowning in SaaS costs and disconnected tools. But the real game-changer? His concept of the AI Employee, a 24/7 virtual staff member that answers calls, texts, and even Google reviews. You’ll discover: -Why small businesses lose thousands by missing calls (and how AI fixes it overnight) -The difference between Go High Level’s agency model and Inlink’s end-user support -How to replace 5+ tools (ActiveCampaign, Calendly, ClickFunnels, Typeform) with one platform -The elevator pitch that turns missed calls into closed deals -Why AI employees will change how Main Street America does business If you’ve ever felt overwhelmed by juggling multiple apps or frustrated that your staff can’t keep up, this episode will show you how to cut costs, protect your data, and grow without adding headcount. Key Points: 00:56 – From Hosting to Inlink: Ken shares his background with Hostarian and why he created Inlink.com to bring enterprise-level tools to solopreneurs and small businesses. 03:25 – The $97 All-in-One CRM: How Inlink consolidates calendars, funnels, AI call handling, and lead booking into a single affordable solution. 04:30 – Beyond Go High Level: The difference between a plain Go High Level subscription and Inlink—support, hosting, and compliance that agencies can’t match. 06:40 – Office Suite Advantage: How Inlink replaces Gmail/Google Drive with HIPAA & SOC2-compliant email and storage—saving businesses big money. 11:20 – The Missed Calls Problem: Why 65% of small business calls go unanswered, costing sales—and how Inlink’s AI Employee™ solves this. 12:37 – The AI Employee Explained: Unlike outdated IVR menus, AI agents (powered by ChatGPT) handle customer questions, book appointments, and text links in real time. 14:11 – Auto Glass Example: Kayvon breaks down how an auto glass shop loses business with a single staffer—and how AI employees cover 24/7 without burnout. 15:34 – Unlimited AI Package: $500/month package (often discounted via webinars) includes onboarding for multiple AI agents—phone, reviews, funnel, and conversation AI. 17:09 – Google Review AI: How Inlink’s AI replies to Google and Facebook reviews in your business voice, maintaining credibility and customer trust. 17:53 – Simplifying the Pitch: Ken and Kayvon break down the elevator pitch: “You’re missing 65–70% of calls. We answer them 24/7.” 19:30 – Growth & Pricing Model: Ken’s steady approach—five new clients per week, 2% churn, focus on sustainable growth rather than mass onboarding. 21:21 – Done-for-You Support: How Inlink handles technical setup, deliverability, and onboarding—so business owners don’t have to deal with SaaS headaches. 22:27 – One Throat to Choke: Ken’s philosophy—everything under one roof so there’s no finger-pointing when things break. 23:35 – Final Word: Ken closes with his mantra for entrepreneurs: “Get to work.”