How to Deal with Difficult Restaurant Customers: Tips and Strategies for Success скачать в хорошем качестве

How to Deal with Difficult Restaurant Customers: Tips and Strategies for Success

How to Solve Your Restaurant's Cost and Management Challenges: https://dsp.coach/transformation-opt-in. How to Deal with Difficult Restaurant Customers: Tips and Strategies for Success - The beautiful part about being in the restaurant business is you get to create memories for your guests. For real restaurant pros like you, this is what it's all about. The unfortunate reality is sometimes those memorable moments aren't always positive. Since the pandemic, many restaurants are telling me tales of some of the most difficult customers they've ever encountered. Watch this video for tips and strategies for success dealing with difficult restaurant customers. 📖 I wrote a book for restaurant owners and managers: https://amzn.to/2ZYlL7Y 🔔 Be sure to subscribe to this channel to get alerts when I post a new tip: http://bit.ly/2Yk484P 🎧 Take me on the go and listen to my podcast: https://dsp.coach/podcast ********************************** Welcome to my YouTube Channel. I am David Scott Peters, a restaurant coach and speaker who teaches restaurant operators how to cut costs and increase profits with my trademark Restaurant Prosperity Formula. Known as THE expert in the restaurant industry, I apply my no-BS style to teach and motivate restaurant owners to take control of their businesses and finally realize their full potential. Thousands of restaurants have used my formula to transform their businesses. To learn more about me and my coaching program, visit http://www.davidscottpeters.com. ********************************** We've always had difficult customers in the restaurant industry. I grew up in a family restaurant catering business back in the 1980s, I've been an operations manager in the 1990s, and a chief operating officer of a 30-unit restaurant sports bar chain. I've been around the block. I've seen difficult customers, but the reality is since the pandemic the numbers of these difficult customers have exploded. They even have a name for them now: Karen. I'm sorry if your name is Karen; I know it's a tough rap. With that being said, restaurants need to learn how to deal with difficult customers. The key in dealing with difficult customers is to understand that empathy and communication are critical. Here are some examples of demonstrating empathy: Listen actively to your customers concerns without interpreting or becoming defensive. Just be an active listener. Let them tell their story, nod, look them in the eye, be fully engaged, give them 100% of your attention. Acknowledge their feelings by saying things like, “I understand,” “How frustrating that must be,” or “I can see why you're upset.” You're not saying they're right, and you're not saying they're wrong. You're saying, “I get you, I see you, I hear you, I get you. You can express empathy through body language, too, so be conscious that you're not looking like you're mad. Instead, nod, look up, use eye contact, don't fold your arms and stand like you're mad. Try to signal that you genuinely care. With empathy you can offer a sincere apology and ask how you can make things right. Communication is also essential in dealing with difficult customers because it enables you to explain your position clearly and address any misunderstandings. Clear communication helps you prevent conflict and build trust with your customers, and create positive experiences that can encourage repeat business. When you communicate properly, you can focus on building rapport which is essential to build a positive relationship and reduce the tension. You're not a big bad company; you're an individual, an actual person that they're talking to. It’s much harder to hate a person than it is to hate a company. Positive rapport can also help prevent future conflicts and build customer loyalty. When you can build rapport, you can turn a customer around before a bad review hits the internet. If you demonstrate empathy, communicate clearly and build rapport with difficult restaurant customers, you can create a positive and memorable dining experience that can encourage repeat business and generate positive reviews. ********************************** Find more about how to run a restaurant business on my other platforms: 👍 Facebook:   / davidscottpetersbiz   📸 Instagram:   / davidscottpeters   📱 Twitter:   / restaurantxpert   🔔 Subscribe to YouTube: http://bit.ly/2Yk484P 🎧 Podcast page: https://dsp.coach/podcast