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In this conversation, Johanna Cazares shares reflections from a recent visit and breakfast conversation with Northeast Valley Health Center leadership. Drawing from what she heard directly from health center teams and their peers, Johanna talks about the real hesitations around Medicare Advantage growth — including capacity concerns, non-billable case management, misconceptions about working with brokers, and common misunderstandings around Medicare enrollment requirements. She also reflects on what stood out during the site visit itself, from multigenerational care in pediatric suites to the pride and appreciation visible across the campus. At the center of the conversation is a consistent theme: meeting health centers where they are, listening before prescribing solutions, and keeping patient experience at the forefront. This video is part of Johanna’s Notes from the Field — reflections grounded in real conversations with FQHC partners. Want to learn more, email us at @connect@alcarhealth.com.