Process Ownership - Vague Roles to Real Ownership скачать в хорошем качестве

Process Ownership - Vague Roles to Real Ownership

Welcome to Module 5 – Define Processes Owned, a key component of "Mastering Seat Accountability and Process Ownership". This video guides you through defining the specific processes that originate in a seat—the ones the seat holder is expected to document, run, and improve. In this module, we cover: • Why specific ownership matters: Learn why roles that simply “help with everything” own nothing, and how defining process ownership leads to scalable, repeatable outcomes. • Building a Playbook: Discover how to move beyond a standard job description to build a real playbook by identifying exactly which systems a seat is responsible for keeping healthy. • Defining Success: We explain how to list processes where the seat owner is responsible for execution and outcomes, such as client onboarding, hiring, or the sales pipeline flow. • Accountability: By the end of this video, you will understand that if a process breaks, it is on this seat to fix it, ensuring clear accountability for running and improving major processes.