Charging for Consults Without Losing the Lead (Part 2) скачать в хорошем качестве

Charging for Consults Without Losing the Lead (Part 2)

If consult fees aren’t part of your process or aren’t working, there are other ways to protect the schedule. Heather Hughes Hardy and Jenna Hennig continue the conversation with practical strategies front desk and scheduling teams can actually use. From collecting a card on file to setting clear cancellation policies, find out how strong communication reduces no-shows and filters serious buyers from browsers. Hear real scenarios, language that feels natural on the phone, and a simple nurture approach that turns “just looking” into ready-to-book. For more on handling consult and appointment fees with confidence, Part 1 is a great place to start!    • Charging for Consults Without Losing the L...   HOST Heather Hughes Hardy Aesthetics Sales Specialist Heather’s passion for making aesthetic practices run smoothly has led her to find ways to improve efficiency, simplify things, and build great relationships within the wellness world. As she's grown in her career, she's developed a unique mix of business and management skills, along with a deep understanding of how things work in the aesthetics industry. Follow Heather on Instagram   / heatherhugheshardy   or connect with Heather on LinkedIn   / hughes-heather   GUEST Jenna Hennig, RN, Aesthetic Injector Austin Plastic Surgeon Now a seasoned aesthetic injector, Jenna’s career started in women's health as an L&D nurse. Her specialties include facial balancing, tackling cellulite, combining different treatments for high-impact results, reducing sweat, melting away fat, and using biostimulators to fight aging and tighten skin. Follow Jenna on Instagram https://www.instagram.com/austinbeaut... or connect with Jenna on LinkedIn   / jenna-hughesbsn   Follow Jenna’s team on Instagram https://www.instagram.com/austinplast... SHE DID WHAT? Got a wild customer service story or a sticky patient situation to share? If your tale makes it into our "She did what?" segment, we'll send a thank you gift you'll actually love. Promise, no cheap swag here. Send us a message or voicemail at http://practicelandpodcast.com/ SUBSCRIBE Are you one of us? Subscribe for new episode notifications and more at http://practicelandpodcast.com/ HOSTS Blake Lucas, Senior Director of Customer Experience at PatientFi Blake oversees a dedicated team responsible for managing patient and provider inquiries, troubleshooting technical issues, and handling any unexpected challenges that come their way. With a strong focus on delivering exceptional service, he ensures that both patients and providers receive the support they need for a seamless experience. Learn more about PatientFi https://patientfi.com/ Andrea Watkins, VP of Practice Growth at Studio III Marketing Andrea Watkins, Vice President of Practice Growth at Studio 3, coaches plastic surgery and aesthetics teams on patient acquisition, lead management, and practice efficiency to drive measurable growth. Formerly COO of a multi-million-dollar practice that nearly tripled revenue under her leadership, she now partners with over 100 practices nationwide—helping them capture and analyze data, streamline consultations and booking, and align staff training with business goals. With a directive yet approachable, non-salesy style, Andrea turns data into action, empowering practices to boost conversions, maximize marketing, and elevate the patient experience in a competitive market. Learn more about Studio III Marketing, https://www.studio3marketing.com/ and LeadLoop CRM for plastic surgery practices and medical spas https://www.leadloop.io/ Co-hosts: Andrea Watkins & Blake Lucas Producer: Eva Sheie @ The Axis Assistant Producers: Mary Ellen Clarkson & Hannah Burkhart Engineering: Cameron Laird Theme music: Full Time Job, Mindme Cover Art: Dan Childs Practiceland is a production of The Axis: https://www.theaxis.io/ 00:00 Intro 00:47 Protecting the Schedule Without Appointment Fees 01:37 Using a Card on File to Reduce No-Shows 03:29 How to Explain Card-on-File Policies to Patients 06:42 When It’s Okay to Lose the Booking 08:09 Identifying Patient Hesitation Instead of Overriding Policy 09:07 Pre-Visit Nurture Sequences to Reduce No-Shows 11:18 The Human Touch in Patient Communication 13:13 Why Personal Follow-Up Creates Buy-In 15:24 Key Takeaway for Front Desk & Practice Staff 16:27 Where to Find Jenna + Closing