Episode #12 Sam Chandler / Kustomer скачать в хорошем качестве

Episode #12 Sam Chandler / Kustomer

✨ 𝗗𝗼𝗻’𝘁 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝗔𝘄𝗮𝘆 𝗬𝗼𝘂𝗿 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗼𝗿 What happens when automation goes too far? In this episode, 𝗦𝗮𝗺 𝗖𝗵𝗮𝗻𝗱𝗹𝗲𝗿, 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗼𝗳 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗮𝘁 𝗞𝘂𝘀𝘁𝗼𝗺𝗲𝗿, shares why customer-centric innovation means balancing automation with the human touch — and why thinking with a zero-budget mindset often creates better CX. From Walt Disney’s popcorn bins to Nir Eyal’s Hooked Model, Sam’s insights are a must-hear for CX leaders and startups alike. “Do not automate yourself out of your differentiator. Do things that don’t scale.” – Sam Chandler 📺 𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗶𝘀 𝗾𝘂𝗶𝗰𝗸 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗵𝗼𝘀𝘁𝗲𝗱 𝗯𝘆 𝗦𝗮𝗯𝗶𝗻𝗮 𝗣𝗲𝗿𝘀𝘀𝗼𝗻 ‪@custellences‬ 🔗 Explore more CX Minutes episodes: https://www.custellence.com/cx-minutes/ 🔗 Try Custellence (Customer Journey Mapping Software): https://www.custellence.com/ 📌 𝗖𝗵𝗮𝗽𝘁𝗲𝗿𝘀 00:00 Intro 00:53 Who is Sam Chandler? 02:34 The Hooked Model and engagement 04:23 Balancing automation and human touch 07:11 Customer-centric innovation & Walt Disney’s popcorn story 10:19 Why zero-budget thinking creates better CX 13:06 One piece of advice for startups 16:11 Wrap-up #customerexperience #cxminutes #Kustomer #customerexperience CentricInnovation #automation