2021 HIGH PERFORMING Customer Success Teams скачать в хорошем качестве

2021 HIGH PERFORMING Customer Success Teams

#CustomerSuccessTeam #HighPerforming #CustomerSuccess #csmpractice Recent research conducted shows high performing Customer Success teams obtain an average of 28% higher NRR than those trailing behind. The research was led by Andreas Knoefel, Chief Customer Officer at Eloquent Cloud and inventor of the Customer Success Performance Index (CSPI). In this video, Andreas joins Irit Eizips of CSM Practice, to discuss the key findings from his recent research. During this video, Andreas goes through his research findings and offers an in-depth review of what separates high-performing customer success teams from those who trail behind. Andreas goes on to highlight the importance of health checks, especially for struggling teams. Similarly, he emphasizes the important tools that high-performing teams leverage like customer segmentation, NPS scores, user log-in trends, and support ticket trends. 👍 Like, share, and subscribe for expert insights! 👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls: 1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩 Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth. Click here to download the workbook: 🔗 https://unlock.thecustomermethod.com/... 2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨 Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact. Click here to join: 🔗 https://unlock.thecustomermethod.com/... 3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚? Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone. Click here to learn more: 🔗 https://unlock.thecustomermethod.com/... ◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️ Additional Resources: ⏬ Download this Infographic: 10 Traits of Highly Performing Customer Success Teams https://www.csmpractice.com/customer-... ⏬ Download: Research results: High Performing Customer Success Teams https://www.csmpractice.com/customer-... Find out how your Customer Success team performs in comparison to others, Take CS Tuners’ 10-minute assessment: ANSWER THE SURVEY NOW: http://customersuccessperformanceinde... 📑 Read this blog to learn more about the Customer Success Performance Indicator. https://www.csmpractice.com/customer-... 🎥 Watch this video: Customer Success Performance Indicator    • Customer Success PERFORMANCE INDICATOR | A...   ⏬ Download: Tech Stack: https://www.csmpractice.com/customer-... Watch the video to learn more: 00:00 Intro 01:12 Customer Success Performance Index 02:31 Research Results 03:34 NRR Leader Comparison 04:52 Customer Segmentation 07:51 Health Checks 09:26 NPS Score 11:19 User Login Trends 13:07 Support Ticket Trends 14:32 Onboarding Software 17:53 Predictive Renewal 18:42 Free Onboarding 20:40 Answer the Survey