How To Reactivate Your Churned Customer Accounts? скачать в хорошем качестве

How To Reactivate Your Churned Customer Accounts?

How do you reactivate 44% of your churned accounts? or achieve a 98% renewal rate with 1200 accounts and only 4 CSMs? In this interview, Irit Eizips sits down with Josh Vogel, one of the Most Creative CS Leaders of 2024, nominated by EverAfter. Josh shares his real-world strategies for reducing churn, driving renewals, and transforming customer success teams—even with limited resources. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 The framework that took renewals from struggling to 98% success How to motivate a burnt-out team and create internal buy-in for CS initiatives The data-driven approach to tackling churn, seasonal trends, and customer segmentation 👍 Like, share, and subscribe for expert insights! 👉🏻 Whenever you’re ready...If you're an 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘦𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘢 𝘊𝘚𝘔 𝘱𝘳𝘢𝘤𝘵𝘪𝘤𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘧𝘪𝘳𝘴𝘵 𝘵𝘪𝘮𝘦, there are three powerful ways I can help you fast-track success while avoiding common pitfalls: 1️⃣ 𝙎𝙩𝙚𝙖𝙡 𝙈𝙮 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙘𝙘𝙚𝙨𝙨 𝙆𝙋𝙄 𝘾𝙝𝙚𝙖𝙩𝙨𝙝𝙚𝙚𝙩 Tracking the right KPIs is the key to driving your CSM team to higher performance. Get my Customer Success KPI Cheatsheet and learn how to focus on the metrics that actually move the needle—so you can scale smarter and accelerate revenue growth. Click here to download the workbook: 🔗 https://unlock.thecustomermethod.com/... 2️⃣ 𝙅𝙤𝙞𝙣 11,000+ 𝘽2𝘽 𝙀𝙭𝙚𝙘𝙪𝙩𝙞𝙫𝙚𝙨 𝙖𝙣𝙙 𝙇𝙚𝙖𝙙𝙚𝙧𝙨 Every week, I share strategic insights and practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Don’t navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies and driving serious impact. Click here to join: 🔗 https://unlock.thecustomermethod.com/... 3️⃣ 𝘽𝙪𝙞𝙡𝙙𝙞𝙣𝙜 𝙤𝙧 𝙇𝙚𝙖𝙙𝙞𝙣𝙜 𝙖 𝘾𝙎𝙈 𝙏𝙚𝙖𝙢 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙁𝙞𝙧𝙨𝙩 𝙏𝙞𝙢𝙚? Building and running a customer success practice for the first time doesn’t have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives confidently build a proactive, high-performing CS team—without the guesswork and costly missteps of figuring it out alone. Click here to learn more: 🔗 https://unlock.thecustomermethod.com/... 𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓 Joining us today is Josh, a U.S. Navy veteran with a career spanning IT, project management, cybersecurity, and customer success leadership. With experience working across Europe, Australia, and the U.S., Josh has supported Residential, SMB, Mid-Market, and Enterprise customers in industries ranging from Ed-Tech and Workforce Development to SaaS and Sports Tech. Through these diverse roles, he’s melted his experiences into what he’s truly passionate about helping customers succeed. 🔗 You may connect with Josh Vogel via LinkedIn:   / joshua-a-vogel   𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒 📑 Read: The Seven Pillars of Customer Success https://www.amazon.com/Seven-Pillars-... 🎥 Watch: How Emerson Increased Renewals with a Scaled CS engagement    • How Emerson Increased Renewals with a Scal...   ⏬ Download: Renewal Management Market Trends https://csmpractice.com/renewal-infog... 𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒 00:00 Intro 01:22 CSM Engagement Model 02:15 Customer Segmentation 03:03 Business Impact 03:46 Main Challenges Faced 04:57 Tackling First Steps 06:45 Customer Documentation 08:30 Segmentation and Cleaning Data 11:01 Changes After Buy-In 13:52 Overhauling Renewal Process 15:56 Churn Reactivation 19:14 Addressing Seasonal Churn Mindset 22:18 Leadership Through Grit and Vision 24:37 Recommended Resources #CustomerSuccess #RetentionStrategies #Renewals #Scaling #csmpractice how to scale cs with limited resources with a team dealing with burnout