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Introduction to Cases

In this episode we look at Cases - the core object of the Salesforce Service Cloud. We start by covering how you can use Cases to track issues, questions or requests to resolution. We discuss some of the special features that are only available in Cases as well as the different methods you can use to create a Case. Lastly we wrap up with a review of the key standard fields you need to know. To see a transcription of this video, see the full blog post on ShellBlack.com - https://www.shellblack.com/whiteboard...