APEX GBS Standards and the role of Inixia in the Future of Global Business Services скачать в хорошем качестве

APEX GBS Standards and the role of Inixia in the Future of Global Business Services

Filippo and Tony discuss what is APEX GBS and the origin of the standards in this video. Explore the essential industry standards for Global Business Services (GBS) from Apex GBS, the Alliance for Professional Excellence in GBS. This nonprofit organization brings together experts with decades of experience to write the "book of standards" for this evolving industry. Version two of the booklet, released in September 2025, reflects the changing nature of the GBS industry and features critical new components, including: AI and its Role: The new version dedicates attention to AI and the role it is likely to play in GBS over the next three to five years or more, offering scenario planning to help people navigate what is possible. Data Capabilities: Data is a major component, with capabilities that are largely related to but extend beyond AI. Talent and Leadership: The future requires a different profile for GBS leaders and personnel, with a focus on connecting all components in an exponential way. The discussion emphasizes that the goal is to make this a "living document" that includes success stories and detailed how-to guides. The organization welcomes passionate individuals who want to give back. Apex GBS aims to make this the industry reference for success. In keeping with its nonprofit status, copies of the chapters are available at no cost on the Apex GBS website https://www.apexgbs.org/