KCSE ENGLISH PAPER ONE PREDICTION | ORAL SKILLS|TELEPHONE ETIQUETTE скачать в хорошем качестве

KCSE ENGLISH PAPER ONE PREDICTION | ORAL SKILLS|TELEPHONE ETIQUETTE

KCSE ENGLISH PAPER 1 2020 TELEPHONE ETIQUETTE Read the following conversation between Hamisi and the Secretary of Walimu Wema College. Hamisi: Hello. Secretary: Hello. Who are you? Hamisi: I am Ian Simiyu. Is that Walimu Wema College? Secretary: Yes. What do you want? Hamisi: I would like to talk to the pri...... Secretary: The principal is not in. Hamisi: I wanted to enquire about the requirements for joining the college. Secretary: There's no room for more students. Hamisi: Could you kindly tell me about the next intake? Secretary: I don't know. You will see the adverts in the newspapers. (hangs up) (i) Identify the shortcomings in the Secretary's responses. a) The Secretary receives the call rudely~ Who are you? b) She rudely/ unprofessionally/impolitely interrupts Hamisi c) She dismisses Hamisi....There's no room for more students. d) She fails to introduce herself. e) She hangs up without waiting for the conversation to end. N/B; AVOID responses like; The Secretary is rude (state what the Secretary does to bring about rudeness) The Secretary is not polite (Avoid using NOT) (ii) List what the Secretary said in one column while on the other column show what she ought to have said to adhere to the telephone etiquette What she said 1. Hello, who are you? 2. The Principal is not in. 3. What do you want? 4. I don't know What she would have said 1. Hello. Walimu Wema College. Who am I speaking to please? 2. I am sorry the Principal is not in. Would you mind leaving a message for him? 3. How can/may I help you? 4. I am afraid I don't have the details N/B; Remember to use courteously polite words like: I am sorry, I am afraid, Please, How may I.... #kcse2020#telephoneettiquette#oralskills#dialogue#conversation#negotiationskills#interviews#debate#talk#speech