Customer Support 101: Setting up the Function | Startup Boston Week 2022 скачать в хорошем качестве

Customer Support 101: Setting up the Function | Startup Boston Week 2022

In order for your customers to succeed with your product you must assist them the right way. Answering their questions and helping them solve issues can be the differential factor between a bad and a great experience. In the end, who doesn’t love receiving good support when using a product or service? In this workshop we will learn how to set up the crucial function of customer support. We will cover: -How does one start with offering customer support? -How are you going to measure the function’s success? -How do you cater to customers (end users) vs clients (corporate/companies)? -What are the systems/tools you need to have in place? -What is your issue escalation path? -And more! This workshop is part of the Customer Success & Support track for Startup Boston Week 2022. It is perfect for new founders and customer team leaders at early-stage startups. The speaker for this session was: Madhu Narayan-Petrino - Director of Support, connectRN ________________________ This event is part of Startup Boston Week 2022. Startup Boston Week is a community-driven, free conference on a mission to connect, educate, and celebrate the startup community. The events are crafted not just for founders, but also for startup employees, investors, mentors, students, job seekers, and startup curious folks. For more information, visit us at... https://www.startupbos.org/   / startupbosorg     / startup-boston   ________________________ This content is the property of Startup Boston. We welcome you to share this content and we kindly ask that you do not edit or remove the Startup Boston logo from this footage.