The Digital Banking Revolution with Alex Jimenez, Lead Principal Consultant at Backbase скачать в хорошем качестве

The Digital Banking Revolution with Alex Jimenez, Lead Principal Consultant at Backbase

In this episode of CFO Weekly, Alex Jimenez, Lead Principal Consultant at Backbase, joins Megan Weis to break down why traditional digital transformation approaches need rethinking, what digital transformation really means for banks, and why we should drop the word "digital" altogether. Alex brings over 36 years of financial services expertise to the intersection of banking and technology transformation. As a respected thought leader in digital banking innovation, he has held strategic positions across major institutions including Bank of America and Zions Bank Corporation, and served as Chief Strategy Officer at both Extractable and Finalytics AI. Alex's distinguished career spans roles in strategic planning, digital banking, operations, and customer experience, complemented by his influential work as chairman of the Consumer Bankers Association's Digital Channel Committee and founding member of the American Bankers Association's fintech committee. In this episode, we discuss: ➡️ Why digital transformation should be viewed as a business model transformation rather than just a technology upgrade ➡️ How C-suite alignment and CEO commitment are essential for meaningful organizational change ➡️ What is progressive modernization ➡️ The impact of AI and machine learning on banking's future Learn more about Alex: ➡️ Alex Jimenez on LinkedIn: https://www.linkedin.com/in/ralexjime... ➡️ Backbase Website: http://www.backbase.com/ ➡️ Finovate Website: https://goo.gl/HnwQQS Chapters: [00:00] Intro: Rethinking Digital Transformation in Banking [03:07] Alex's Journey: From Engineering to Banking Innovation [06:42] COVID's Impact on Banking Digital Transformation [08:26] Leadership: The Critical Factor in Transformation Success [11:07] Understanding Backbase's Customer Engagement Platform [13:31] Building Trust and Customer Experience in Digital Banking [17:19] The Future of AI in Banking: From Automation to AI Agents [21:23] Digital Divide: The Gap Between Banking "Haves" and "Have-Nots" [24:36] Measuring Success: Key Metrics in Banking Transformation [27:11] Getting Real Customer Feedback: Beyond Traditional Surveys [29:56] Looking Ahead: The Evolution of Banking Business Models [33:27] Final Thoughts: Embracing Continuous Transformation