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During this CX Quick Tips, Customer Experience expert Megan Burns and Editor in Chief of CX Global Media, Jim Rembach, discuss the modern-day problems with the B2B Customer Experience. For many B2B organizations, connecting emotionally with prospects and customers requires shifts in strategy and tactics from pre-COVID thinking. Join in to gain insights that will enable you to capture insights to help drive connection and deliver growth. How has the role of emotion changed for B2B changed since the COVID lockdown? What will happen if B2B companies fail to improve their emotional CX skills? What are some low-cost ways to improve the B2B emotional experience? CX Quick Tips are 10-minute broadcasts that help you capture insights faster to quickly take action. #meganburns