AI In Customer Service: Lessons From A Leading CX Consultant & Analyst - CX Today News скачать в хорошем качестве

AI In Customer Service: Lessons From A Leading CX Consultant & Analyst - CX Today News

CX Today's Charlie Mitchell hosts Dr. Natalie Petouhoff, a prominent customer experience analyst, author, & consultant. Broadcast from CCW 2024 in Las Vegas, we discuss how customer service teams can deploy AI while remaining customer-centric. In doing so, we offer: 1) Insights into the changing role of AI in customer experience. 2) Lessons for customer service teams to evolve their AI proposition. 3) An example of a contact center with an excellent AI strategy. If you're looking for more insights from CX experts, sign up to the CX Today newsletter: https://www.cxtoday.com/account/ Hosted by Charlie Mitchell, Senior Editor of CX Today News - Customer Experience Technology News - #customerservice #contactcenters #ai Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. You can also join in the conversation on our Twitter, LinkedIn, and Facebook pages. For more Customer Experience tech news, visit: https://www.cxtoday.com