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Ticket Creation (Part 2)

Welcome to the second part of our manual ticket creation tutorial in ServiceTonic! In this video, we guide you step by step on how to create a ticket from scratch, link it to a contact and device, categorize it properly, and assign it to the right agent. You'll also discover how to use automatic responses and the knowledge base to assist users efficiently. 00:06 - Introduction to manual ticket creation 00:27 - Overview of the ticket editing layout 00:50 - Example scenario: Client reports a monitor issue 01:44 - Linking the affected device to the ticket 02:34 - Setting priority and categorizing the ticket 03:22 - Assigning the ticket to an agent & geolocation option 03:58 - Using automatic responses and knowledge base 05:35 - Finalizing and sending the ticket Whether you're new to ServiceTonic or looking to refine your ticketing process, this tutorial will help you master efficient ticket management. Don't forget to like, comment, and subscribe for more useful guides! #ServiceTonic #TicketManagement #HelpDesk #ITSupport