Big CX Update with UJET - CX Today News скачать в хорошем качестве

Big CX Update with UJET - CX Today News

As someone who’s waited too long on hold, Charlie knows how frustrating outdated customer service can be. That’s why today’s conversation with Anand Janefalkar, Founder and CEO of UJET, is a must-watch for anyone passionate about transforming the customer experience (CX) with cutting-edge innovation. Discover how UJET is reshaping the contact center landscape with intelligent workforce management, deep Microsoft Teams and ServiceNow integrations, and Chrome OS compatibility—all designed to make agent experiences seamless and customer interactions unforgettable. 🔴 Key Takeaways: How UJET’s new AI-powered WFM boosts efficiency and SLA adherence. Why Microsoft Teams + UJET is a game-changer for unified CX. How UJET’s platform cuts average handle time by 90 seconds in healthcare. The secret to reducing call and chat abandonment by over 70%. Suggested Timestamps: 0:00 – Intro & UJET overview 1:40 – Inside the product roadmap 3:15 – Microsoft Teams & Chrome OS integrations 5:10 – Real-world CX results & performance metrics Subscribe for more CX insights, interviews, and innovations shaping the future of customer experience. 👉 Subscribe to CX Today’s newsletter 👉 Join our LinkedIn CX community Rationale: Combines storytelling, key product insights, and SEO-rich structure while maintaining a professional, human-centred CX tone. ✅ 20 Tags (comma-separated) UJET, UJET CX, UJET contact center, customer experience technology, CX innovation, AI contact center, workforce management, Microsoft Teams CX, CCaaS, UCaaS integration, Chrome OS CX, customer support AI, contact center transformation, CX automation, CX analytics, digital customer journey, CX Today interview, call center metrics, AI for customer service, Anand Janefalkar