Building a Business with Empathy скачать в хорошем качестве

Building a Business with Empathy

In this episode of Building Loved Businesses, host Nathan Schock interviews Andi Broneske, branch manager and estimator at Stimatic, a restoration company. Andi shares his journey from being a business owner to working for Stimatic, discussing the challenges and rewards of both roles. He emphasizes the importance of empathy in customer service, especially in the restoration industry, where clients are often facing difficult situations. The conversation also touches on the growth of Stimatic, the significance of finding the right team members, and the future goals of the company. Chapters 00:00 Introduction to Building Loved Businesses 01:02 Andy Bruneski's Journey in the Restoration Industry 04:49 The Growth of Stimatic and Its Vision 08:46 Transitioning from Business Owner to Employee 13:02 The Decision to Sell the Business 20:13 Life After Selling: Working for a Competitor 25:37 The Empathetic Approach at Stimatic 33:04 Future Goals for Stimatic Building Loved Businesses is the podcast for small and medium-sized business leaders who want to build a company their employees are proud to work for, their customers rave about, and they love leading. Hosted by Nathan Schock, each episode features a conversation with an under-the-radar business owner who has built a thriving culture, crafted remarkable customer experiences, and is growing with purpose. If you’re ready to grow with fewer growing pains, this podcast is your blueprint. Want to know if your business is ready to grow? https://nathanschock.com/assessment/ Website & Socials: Website: https://nathanschock.com/ LinkedIn: / nschock X: https://x.com/nathanschock Facebook: / schocknathan Instagram: / njschock Steamatic of the Red River Valley: https://share.google/3PQfqkoONSoZgvM29 YouTube:    / steamaticrrv   Facebook:   / steamatic