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It is said that quality is remembered long after the price is forgotten. But what is quality to you and does it mean the same to me? In this video we are looking at Garvin’s 8 Dimensions of Quality and a Price Positioning exercise – really useful for illustrating your position in the market place and where (if any) gaps are. Another tea break tip from The Hidden Edge on how to use business models and tools to help you manage your growing business. You can download the templates from The Hidden Edge website. Do share your stories there too. I am building a portfolio of small business case studies and would love to include examples of what has worked well for you. Website: https://thehiddenedge.co.uk/ Facebook: / thehiddenedge LinkedIn: / the-hidden-edge Twitter: / thehiddenedge Podcasts: https://anchor.fm/thehiddenedge Fair Use Copyright Disclaimer: This is an educational not for profit production. Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for fair use for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favour of fair use