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In this episode of the Thriving for Podcast, I speak with operations management expert Kelsey Daingerfield about her winding "squiggly line" path to self-employment and the crucial processes that define true business success. Kelsey recounts her journey through corporate roles—from aerospace to Starbucks and finally as Director of Admission Systems, where she earned her MBA and PMP certification. Despite the accolades, she realized corporate life wasn't "filling her cup." Now, two and a half years into consulting, she discusses how she quickly surpassed her corporate income by moving to a retainer model and redefined success as achieving a true work-life blend, complete with vacation time and freedom. Discover Kelsey's most valuable business lessons, including the importance of emotional intelligence and learning to trust your gut when dating clients (the "force versus flow" concept). Most importantly, learn the practical delegation and process improvement strategies she uses to help business owners buy back their time: 🛠️ Key Takeaways & Operations Frameworks: The Leap: How Kelsey met her financial goal and decided to ditch the corporate mentality for full-time entrepreneurship. Decisive Clients: Why being open-minded and decisive are non-negotiable traits in an ideal client match. Force vs. Flow: The story of the client that taught her to trust her gut and walk away when a relationship feels forced. The 10/80/10 Delegation Rule: A powerful project management framework for empowering your team and freeing up the owner's time (10% vision, 80% execution, 10% refinement). 1/3/1 Problem Solving: How to empower your team to solve problems by bringing one problem, three solutions, and one recommendation to the table. Future Growth: Kelsey's vision for launching a podcast and a group coaching membership program. Must-Read Advice: The value of the book Who Not How and why you must "stop overthinking it and do it scared."