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In this episode, Bill DeMent and James Groves sit down with Carrie Moreau and Derrick Vittitou to talk about what it really takes to build and grow a service-based business without sacrificing trust or operational discipline. They dig into the realities of scaling in the trades, developing strong internal systems to creating accountability across a growing team. If you’re trying to grow without losing control or, almost more importantly, culture, this episode is for you. Join our Facebook group: / hiwpodcast Learn more about franchising: https://www.HoleintheWallFranchising.com Explore our services: https://www.HoleintheWall.com Chapter Markers 00:00 – Episode intro & why leadership matters 01:20 – Building trust in service businesses 04:10 – The role of systems in scaling 08:05 – Accountability as teams grow 12:30 – Hiring the right people 17:05 – Avoiding chaos during growth 21:40 – Culture vs speed in business 26:15 – Leadership lessons from the field 31:10 – What most business owners overlook 35:45 – Final advice for growing service companies #businesspodcast #leadership #servicebusinessgrowth #entrepreneurship #franchisegrowth #smallbusiness #holeinthewallpodcast