Part 2: The Great Debate AI, Friend or Foe , Job Killer or Ultimate Solution? скачать в хорошем качестве

Part 2: The Great Debate AI, Friend or Foe , Job Killer or Ultimate Solution?

Part 2: The Great Debate Join us to hear CX and EX industry experts discuss whether the introduction of AI into contact centres will deliver on the promise of making contact centre agents lives easier. The panel will debate Is AI friend of foe - will AI make contact centre teams work easier by removing all of the simple or mundane tasks and allowing agents time to work on more interesting complex work? Or will the removal of the mundane and simple tasks remove the mental breaks for agents leaving them stressed and heading for burnout? Is AI a job killer or Ultimate Solution - will AI replace contact centre agents by removing workload currently completed by humans or is it the ultimate solution that will enable agents to work better or smarter and with higher quality support? The panel for our first session: Chair: Elaine Lee, Director and Consultant from ReynoldsBusbyLee Marianne Withers, Business Partner from atombit Martin Anderson Co-Founder and CEO from Lemon Contact Centres Paolo Righetti, Founder and CEO from atombit William Carson, Director of Market Engagement The panelists for the third session will be announced at the end of the live session on the 6th March 2025. This is a series of webinars, by registering once, you will be registering for all of the sessions that we are running. If you can't make the live sessions that we have scheduled, you will be sent the recording automatically after the sessions have ended. If you would like to view Part 1, please visit:    • Part 1: The Great Debate   AI, Friend or F...