What Is IVR? How Interactive Voice Response Systems Work and How to Set One Up скачать в хорошем качестве

What Is IVR? How Interactive Voice Response Systems Work and How to Set One Up

You’ve probably been greeted by an IVR when calling a business, but what exactly is it? Interactive Voice Response systems let customers interact with automated menus through voice or keypad options. With an IVR, you can route calls efficiently, improve customer experience, and save time for your team. In this video, you’ll learn: 📞 What IVR is and what it stands for ⚙️ How IVR works and what makes it different from standard phone menus 🌟 The key benefits of using IVR for your business 📊 The difference between IVR and ACD (Automatic Call Distribution) 🧭 How to set up an IVR system with Dialpad An IVR system is helpful across many industries: 💼 Customer support centers can automate call routing and reduce wait times. 🏥 Healthcare providers can let patients schedule appointments or reach the right department quickly. 🏠 Real estate offices can direct callers to the correct agent or listing information. 💻 IT and SaaS companies can provide automated support for common technical questions. 🛍️ Retail and eCommerce brands can route customers to order tracking or returns without needing a live agent. Using IVR software helps your team stay focused on complex inquiries while ensuring every customer gets fast, accurate assistance. 👉 Learn more about IVR: Interactive Voice Response: https://www.dialpad.com/features/inte... Call Center IVR: https://www.dialpad.com/blog/call-cen... 00:00 What is IVR? What does it stand for? 00:17 How does IVR work? 01:12 What are the benefits of IVR? 02:24 IVR vs. ACD 03:11 How to setup an IVR system