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In this episode, I sit down with Phill Agnew, host of Nudge—the UK's #1 marketing podcast—to explore the psychology behind what actually makes people click, buy, and engage. Phill spent over a decade in product marketing at Brandwatch, Hotjar, and Buffer before going full-time on his podcast in 2024. What makes this conversation special is Phill's obsession with behavioral science: he doesn't just talk about psychological principles, he tests them—sometimes by walking 61 kilometers to a conference or running his own replication studies to debunk priming myths. Throughout our conversation, Phill breaks down the heuristics that marketers consistently underestimate or misuse: loss aversion, social proof, the effort heuristic, and specificity. He explains why showing effort matters more than ever in the age of AI, how to use social proof beyond grayscale logos, and why the most powerful marketing messages are the ones that match the exact language your customers already use. One of Phill's biggest insights: losses feel twice as painful as equivalent gains. Research shows that when insulation companies told homeowners "you're losing 75 cents every day" instead of "you could save 75 cents a day," conversions doubled. Amazon uses this when you try to cancel Prime—they don't list benefits, they tell you exactly what you'll lose in savings. Phill also shares how Buffer replaced generic logo carousels with specific customer outcomes like "I grew my LinkedIn following by 200%" and saw significant conversion improvements. He breaks down Cialdini's research showing that telling hotel guests "people in this specific room reuse their towels" was more effective than "most people in this hotel reuse their towels"—even though fewer people had stayed in that room. Specificity creates believability. ⚒️ MY TOOL STACK: Notion - https://bit.ly/3RkYQi7 to manage my entire life, including client projects, knowledge storage and retrieval, habits, goals and more. Readwise - https://bit.ly/4adia9Q to store, synchronize and resurface all my book and article highlights. BetterProposals - https://bit.ly/3WrbGfw (get your first month free) to create and send all my custom proposals, sign agreements and get paid - in one go with a 90% conversion rate. Hotjar - https://bit.ly/3D2DbVO to collect user interaction data, analyze heatmaps, user recordings and run surveys. Fathom - http://bit.ly/3D4vKxs to record and transcribe my meetings TeamGPT - https://bit.ly/4l6WfWH to collaborate on AI copy Every - https://bit.ly/4nAHRaY to keep in the loop with tech, AI, writing and more Sparkle by Every - https://bit.ly/4mkyZW4 to automatically clean up your MacBook's folders (I get a small commission if you sign up using these links) GrowthMentor - https://bit.ly/48mBwYc where I regularly host coaching sessions and mentor founders, marketing, growth and product people. MY WORK: 🧑🏼💻 SaaS or ecommerce? Let's get your website to sell more – https://conversionalchemy.net/ 00:00 The Risks of Using AI in Marketing 00:39 Introduction to the Message Market Fit Podcast 01:34 Meet Phil Agnew: Host of Nudge Podcast 02:29 The Psychology of Effort and Costly Signaling 08:29 Phil's Journey in Product Marketing 11:32 The Birth of the Nudge Podcast 16:24 The Art of Storytelling in Podcasts 24:57 Understanding Human Decision Making 28:38 The Power of Social Proof 29:24 Understanding Loss Aversion 31:07 The Importance of Audience Understanding 33:37 Effective Use of Social Proof 42:52 The Priming Effect Experiment 50:59 AI and Perceived Effort 56:22 Practical Application of Heuristics 59:56 Conclusion and Resources Get the full show notes here → https://conversionalchemy.net/podcast...