Intercom's pricing lead on Fin's radical AI monetization model, PMs as GMs, more | Aisling O'Reilly скачать в хорошем качестве

Intercom's pricing lead on Fin's radical AI monetization model, PMs as GMs, more | Aisling O'Reilly

In this inaugural episode of Thank You for Vibe Pricing, Chargebee’s new series on scaling AI monetization, we are joined by Aisling O’Reilly, Head of Pricing at Intercom (https://www.intercom.com/). Aisling talks about Intercom’s complete pricing overhaul and why they risked multi-millions in ARR in the short run to chalk out a path of durable, customer-first growth, how they designed Fin’s pioneering outcome-based model (and chose it over a usage-based variant), the operational and organizational readiness that allowed them to price for AI resolutions, how Intercom PMs are evolving into more commercial GMs, how the future of outcome-based pricing will likely capture even more nuanced forms of value, and much more. — Chapters: (00:00) Episode highlights (01:41) Episode intro (03:53) A “sink-or-swim” pricing moment  (06:55) Origins of Fin’s pioneering model (09:56) A CTO-led transformation (13:16) Being ready for pricing outcomes (15:55) Is a dollar too expensive? (18:48) Inventive predictability unlocks (22:57) A bet on falling infra costs (26:15) “It took that one PM” (30:27) No perfect pricing model (32:51) Outcomes beyond outcomes  (37:25) The intersection of product and pricing (41:34) Strong-minded finance teams (45:09) The problem with (cost-plus) AI credits — Referenced: Intercom: https://www.intercom.com/ Fin AI: https://fin.ai/ Darragh Curran:   / darraghcurran   Eoghan McCabe:   / eoghanmccabe   Pricing AI agents: What does ‘value-based pricing’ really mean for AI?: https://www.intercom.com/blog/pricing... — Connect with Aisling: LinkedIn:   / aislingoreillyproduct   — Connect with Vinay: LinkedIn:   / vinayseshadri   — Connect with Ariela: LinkedIn:   / ariela-bitran-70373429   — About Chargebee: Chargebee builds foundational billing and monetization infrastructure for the dynamic, fast-scaling AI-era business models — from seats and usage, to agents, outcomes, and hybrid structures. Built for product, finance, and GTM teams that treat pricing as a growth lever.