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In this episode of Second Acts, Krish is joined by Andrey Khusid, founder and CEO at Miro (https://miro.com/). Andrey shares notes on: Miro's AI-native second act and how it's enabling them to expand horizontally and vertically at once while serving 100m users and most of the Fortune 500, the inputs that help Andrey constantly assess and intuit market fit, Miro's portfolio of bets approach, what strategic enterprise AI deployments actually demand, why monetization has long been a cross-functional team effort at Miro and why Andrey has always been part of it, how Miro is evolving beyond per-seat pricing, why he's back in founder-led sales mode, shifting from role-based to skill-based "maker teams", re-earning product-market fit: "it's not constant, we have to win it again and again," why Andrey is turning to Brian Balfour's Four Fits framework as they chart their “best-of-suites” path with AI, and much more. — Subscribe to Second Acts: YouTube: • Second Acts with Krish Subramanian Spotify: https://open.spotify.com/show/7fC1Ybj... Apple Podcasts: https://podcasts.apple.com/in/podcast... — Check out recent episodes: • v0’s GM on powering the next 100m builders... • Theory Ventures founder on GTM leverage, A... • Reforge CEO on PMF expansion, retention la... • Optimizely CEO on suites, pricing AI agent... • Building for adaptability (headless to age... • From a $875m exit to building again, the A... • Ep 11: Notes on second acts, building Char... Chapters: 00:00 - Episode highlights 01:28 - Episode intro 04:27 - Broad and deep JTBD 09:57 - A best-of-suite strategy 13:40 - Data behind Andrey’s intuition 16:14 - A portfolio of bets 19:40 - “PLG is not a business model” 24:16 - Evolving beyond per-seat pricing 28:50 - Miro’s monetization team 31:10 - The AI-led enterprise shift 34:28 - Founder mode redux 41:00 - Re-earning PMF 49:14 - Hiring former founders 56:00 - “Discipline is critical” 59:50 - 0-1 maker teams 01:01:38 - The enduring Four Fits 01:04:50 - Resilience — Referenced: Miro: https://miro.com/ MCP (Model Context Protocol): https://www.anthropic.com/news/model-... Menlo Ventures 2025 report: https://menlovc.com/perspective/2025-... Slack: https://en.wikipedia.org/wiki/Slack_(...) OpenAI/ChatGPT: https://en.wikipedia.org/wiki/OpenAI Anthropic/Claude: https://en.wikipedia.org/wiki/Anthropic Gemini: https://en.wikipedia.org/wiki/Gemini_...) Granola: https://www.granola.so/ Jeff Chow: / jjchow Jakob Knutzen: / jakobknutzen Butter: https://www.butter.us/blog/a-new-chap... Tony Beltramelli: / tony-beltramelli-513b1219 Uizard: https://uizard.io/blog/uizard-joins-m... Brian Balfour: / bbalfour The Four Fits framework (updated for the AI era): https://blog.brianbalfour.com/p/the-f... — Connect with Andrey: LinkedIn: / khusid — Connect with Krish: LinkedIn: / krishs X: https://x.com/cbkrish — About Chargebee: Chargebee helps thousands of recurring revenue businesses unlock second acts of scale with transformative billing, monetization, and growth infra.