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Summary: In this webinar, Wim Kerkhoff, along with experts Bjorn Zreloff and Melvin Bulkes, discusses the complexities and challenges faced by Managed Service Providers (MSPs) in project management, specifically regarding deadlines, dependencies, and the anxiety they create. The conversation revolves around the traditional waterfall approach to project management, highlighting its limitations in a fast-paced IT environment. The experts advocate for a more agile methodology, utilizing tools like Kanban boards to visualize workflow and manage tasks effectively. They emphasize the importance of controlling flow, minimizing context switching, and maintaining open communication among team members to enhance productivity and project completion rates. The discussion also touches on the significance of retrospectives and continuous improvement in project management practices. Key Insights: 🔄 Waterfall Limitations: Bjorn Zreloff emphasizes that the traditional waterfall method is often ill-suited for MSPs facing the dynamic nature of IT projects. The rigid structure can hinder adaptability and responsiveness, which are crucial in today’s fast-paced environment. 🚦 Flow Control: Melvin Bulkes highlights the concept of flow in project management, comparing it to traffic flow on a highway. Managing how tasks move through stages—pulling rather than pushing work—can prevent bottlenecks and improve overall efficiency. 🎯 Focus on Prioritization: Kerkhoff mentions that prioritizing work is more effective than scheduling every task in detail. Teams should focus on what is essential, allowing flexibility to adapt as circumstances change. 📅 Kanban Boards: The experts advocate for using Kanban boards to visualize work in progress, which helps teams quickly identify what needs attention and manage dependencies more effectively. 🔍 Daily Standups: Regular standup meetings allow teams to communicate their progress, discuss challenges, and adjust priorities in real-time, enhancing team alignment and productivity. 📊 Retrospective Sessions: Implementing retrospective sessions enables teams to reflect on completed projects, identify areas for improvement, and adjust practices moving forward, fostering a culture of continuous improvement. 🤝 Empowering Teams: A key insight is that empowering teams to manage their own workloads and make decisions leads to increased productivity and morale, as employees feel more engaged and responsible for their contributions.