Handling Angry Customers - dealing with abuse скачать в хорошем качестве

Handling Angry Customers - dealing with abuse

What to say - and not say - with abusive customers. Customer Service Training tips and techniques by professional motivational public speaker, Jeff Mowatt - Calgary, Alberta, Canada Receive updates of Jeff’s free tips at https://jeffsbusinesstips.com/ ABOUT HALL OF FAME BUSINESS SPEAKER, JEFF MOWATT: When it comes to customer service and selling expertise, Jeff didn’t just read the book – he wrote it! He’s the author of the best-selling business books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 self-study coaching tools. His Trusted Advisor Customer Service column has been syndicated and featured in over 200 business and on-line publications. With over 30 years as a full time professional speaker, Jeff knows how to engage a group. He has served as the national President of the Canadian Association of Professional Speakers (CAPS). The Global Speakers Federation awarded Jeff with the highest earned speaking designation in the industry; the Certified Speaking Professional (CSP). Of the over 5,000 professional speakers in the worldwide federation, less than 7% achieve this degree of distinction. To top it off, Jeff was inducted into the Canadian Speaking Hall of Fame, (HoF). Hall of Fame membership is considered a lifetime achievement award for “outstanding excellence in the speaking industry.” With a Jeff Mowatt presentation, your team members get one of the most award-winning, engaging speakers in the country. Subscribe to Jeff’s YouTube channel at http://www.youtube.com/channel/UCn91v Check out his website at http://www.jeffmowatt.com/ To discuss booking Jeff for your team, contact: JC Mowatt Seminars Inc. 60 Wildwood Drive SW. Calgary, Alberta. Canada, T3C 3C5 1-800-JMowatt (566-9288)