Customer Plan Upgrade & Downgrade Role Play | BPO Customer Service Training | Call Center Scenarios скачать в хорошем качестве

Customer Plan Upgrade & Downgrade Role Play | BPO Customer Service Training | Call Center Scenarios

Welcome to an engaging and instructive role play session tailored for call center agents, BPO professionals, and anyone involved in customer service! In this video, we present two realistic scenarios: one where a customer is upgrading their mobile plan, and the other where a customer is downgrading for budgetary reasons. 📱 Scenario 1: Customer Upgrading Mobile Plan Join our skilled agent, Nicole, as she navigates a conversation with a long-time customer, Mr. John McDaniel, looking to upgrade his mobile plan. From understanding data needs to offering international calling options, Nicole showcases effective communication and upselling techniques. Learn how to handle customer queries, provide plan comparisons, and address pricing concerns. 🔍 Key Learning Points: • Customer needs assessment for plan upgrades. • Offering personalized plan recommendations. • Handling queries about international calling and roaming. • Effectively communicating plan pricing and benefits. 📈 Scenario 2: Customer Downgrading Mobile Plan In this scenario, our experienced agent, James, assists Ms. Robertson in downgrading her mobile plan to reduce expenses. Learn how to recommend suitable downgrade options, address concerns about additional charges, and guide customers through the process. Gain insights into handling customer verification, contract considerations, and ensuring a smooth downgrade experience. 🔍 Key Learning Points: • Identifying customer priorities during plan downgrades. • Recommending cost-effective plan options. • Verifying customer information for security. • Clarifying contract and billing cycle details. 🎓 Why Watch? Whether you're a seasoned professional or new to the BPO industry, these role plays offer practical insights and tips to enhance your customer service skills. Learn from real-world scenarios and master the art of handling both plan upgrades and downgrades to ensure customer satisfaction. 🤝 Connect with Your Peers: Share your thoughts, experiences, and tips in the comments section. Engage with fellow call center agents and BPO professionals to exchange knowledge and best practices. 🔥 Don't Miss Out! Subscribe to our channel for more role play scenarios, training sessions, and valuable insights into the dynamic world of customer service. Hit the notification bell to stay updated on the latest content that will elevate your skills and boost your career in the BPO industry. Thank you for tuning in! Let's continue to empower customer service professionals and enhance the quality of interactions in the BPO industry. 💬📞 #CustomerServiceTraining #BPOIndustry #CallCenterSkills #RolePlay #CustomerExperience 🚀 Stay Connected:   / singlestepenglish   X: @SnglStepEnglish Instagram: single_step_english If you enjoy my lessons, you can buy me a coffee here: https://www.buymeacoffee.com/SingleSt... Want to find an English language teacher? Visit my friends at iTalki. To receive a discount, click here: https://www.italki.com/affshare?ref=a...