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Telcos Can Be Agents of Change

Industry veteran Martin Kon says telcos have the opportunity to enable consumers, enterprises, and the public sector to embrace AI and transformational change. Summary Agentic AI is more than hype—it’s a shift in sovereignty and control at the individual, enterprise, and national levels. For telecom companies, the opportunity starts internally by empowering employees to build and deploy AI agents securely across systems. Those that lead can redefine customer experience, strengthen trust, and position themselves as trusted transformation partners for enterprises and governments. Chapters [0:00] Agentic AI Beyond the Hype [0:47] Three Levels of AI Sovereignty [1:58] Rethinking Customer Experience in Telcos [2:21] Becoming Customer Zero [3:29] The Five-Year Telecom Transformation Meet the Experts Martin Kon President Emeritus, Cohere Former CFO YouTube, BCG Alum LinkedIn:   / martin-kon   Explore More on Technology, Media, and Telecommunications TMT companies don’t just look to the future—they define it. Our TMT consulting experts help unleash clients’ full potential, so they can turn possibilities into reality. And advance the world. Learn more: https://www.bcg.com/industries/techno...