Support vs Experience: What's the Real Difference? | Press 2 For Representative Ep. 6 скачать в хорошем качестве

Support vs Experience: What's the Real Difference? | Press 2 For Representative Ep. 6

What’s the difference between customer service and customer experience? In this episode of Press 2 for Representative, Parker and Ian break down how those two often-overlapping terms play out in real life. From restaurant mix-ups in Japan to hard-to-navigate airline websites, they share examples that show how great service doesn't always mean a great experience—and vice versa. They also discuss: -Why some companies blur the line between CX and customer service -How polished websites don’t always mean support is solid -The customer service weight carried by frontline agents -Win and Fail of the week Whether you’re leading a team or just tired of typing “representative” into a chatbot, this one’s for you. 🎧 Listen and let us know: what’s a great (or frustrating) CX moment you’ve had?