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Handling internal investigations can be one of the most sensitive and high-risk aspects of managing people. Whether it’s a grievance, disciplinary issue, safeguarding concern or whistleblowing claim, how you approach the investigation process can make all the difference. Done properly, investigations protect your business, demonstrate fairness, and reduce legal risk. Done poorly, they can lead to expensive tribunal claims, reputational damage, and a loss of trust across your team. This webinar is designed to help SME leaders and HR professionals carry out robust, legally compliant investigations that follow best practice and align with the Acas Code of Practice. What the session will cover Understanding when and why to investigate Key triggers for workplace investigations The difference between fact-finding and decision-making Common mistakes to avoid early in the process Getting the legal and ethical framework right Principles of natural justice and impartiality Your legal responsibilities under UK employment law How to protect confidentiality and avoid bias When to bring in an external investigator Planning and preparing the investigation Choosing the right investigator and setting clear boundaries Communicating clearly with all parties involved Managing adjustments, representation, and expectations Conducting effective investigations Interviewing witnesses fairly and respectfully Gathering, storing, and documenting evidence Handling conflict, difficult conversations, or emotional responses Analysing findings and writing the report Weighing evidence and reaching conclusions What should (and shouldn’t) be in your final report Passing findings to the decision-maker for next steps Practical Q&A and real-life scenarios Your questions answered live Common challenges and how to manage them What to do when an investigation doesn’t go to plan Who should attend? This session is ideal for: SME leaders or managers involved in disciplinary or grievance cases HR professionals managing employee relations Anyone handling complaints, safeguarding concerns, or whistleblowing investigations What you’ll take away By the end of the session, you’ll have a clearer understanding of how to: Carry out workplace investigations fairly, confidently, and in line with UK employment law Plan and document each stage of the process Protect your organisation while supporting those involved Know when to seek professional or external support