Angry Customer Demands Refund | Call Center Role Play скачать в хорошем качестве

Angry Customer Demands Refund | Call Center Role Play

Improve your English with real-world conversations! In this Single Step English call center role play, watch an intense and realistic phone exchange between a frustrated customer and a professional call center agent. This video is perfect for ESL learners who want to practice their listening skills, learn useful business English expressions, and understand how to handle conflict in a professional setting. What’s this video about? Ashley Funston, a customer, was charged twice for the same service and wants an immediate refund. Brian, the call center agent, must stay calm, professional, and helpful—even as the customer grows more frustrated. Throughout the video, you’ll hear real-life phrases, polite customer service responses, and effective conflict resolution techniques. Why watch this? ✔️ Boost your listening comprehension with natural speed and vocabulary ✔️ Learn useful English phrases for customer service, complaints, and refunds ✔️ Perfect for TOEIC listening, business English learners, or anyone preparing for jobs in hospitality, BPO, or international companies ✔️ Practice speaking and role-playing Who is this video for? ・CEFR A2–B2 level ESL learners ・Call center trainees ・Teachers looking for in-class role-play materials ・Anyone studying English for work, travel, or communication Want to practice more? 👉 Check out our full playlist of Call Center Role Play Videos 👉 Like, comment, and share to help us grow! 📌 Don’t forget to subscribe and turn on notifications so you never miss a lesson! 📌 Useful Phrases in This Video: “Let me check your account and see what happened.” “I truly apologize for the inconvenience.” “We’ve already started reviewing these cases.” “The refund will typically reflect within 3–5 business days.” “May I offer you a one-month service credit?”