Resolving a Confusing Billing Issue | Call Center English & Customer Service Excellence скачать в хорошем качестве

Resolving a Confusing Billing Issue | Call Center English & Customer Service Excellence

📞 Frustrated by a confusing bill? We’ve got you covered! Join Lisa, our expert Call Center Agent, as she helps a customer, Mr. Garfield, navigate through an unexpected billing issue. From breaking down the charges to waiving a late fee, watch how excellent customer service can turn frustration into satisfaction! 🌟 In this role play, you'll witness essential customer service techniques in action, including empathy, patience, and effective problem-solving. Perfect for anyone looking to improve their Call Center English or learn how to handle customer inquiries with professionalism. 👩‍💼 Lisa: "Let’s figure this out together!" 📋 What you’ll see in this video: • Billing confusion? We break it down! • Real-life customer service dialogue 🗣️ • Strategies for de-escalating frustration • Waiving a late fee and finding solutions • Tips for managing high data usage and avoiding overage charges If you're in customer service or working in a call center, this video is a great learning resource! Check out our other Call Center English role plays to sharpen your skills and boost your confidence when speaking with customers. 👍 Don't forget to LIKE and SUBSCRIBE for more content like this! 🚀 🔔 Need help managing your phone bills or curious about data overage? Let us know in the comments! If you enjoy my lessons, you can buy me a coffee here: https://www.buymeacoffee.com/SingleSt... You can find me at:   / singlestepenglish   Twitter: @SnglStepEnglish Instagram: single_step_english