Integrated Benefits Form Design from the Front Lines скачать в хорошем качестве

Integrated Benefits Form Design from the Front Lines

The Arizona Department of Economic Security (DES) partnered with Code for America to design an online integrated benefits application bringing together five programs: Nutrition Assistance, Medical Assistance, Cash Assistance, Child Care, and Energy Assistance. The project pillars were client experience, program policy, and eligibility worker experience. This presentation will focus on the crucial role eligibility workers played in the form design. They’ll detail the ways they adapted everyday tools for collaboration and used AI to gain efficiencies, well before a single line of code was written. Attendees will learn directly from DES eligibility workers and Code for America staff about how they approached designing the new application and surrounding workflows. This session is geared toward people who know the importance of frontline staff perspectives but may feel stuck in how to engage with eligibility workers given resource constraints. - This video is part of FormFest 2025—a virtual event showcasing governments working to make services accessible to everyone through online forms. Watch the entire event on our YouTube playlist:    • FormFest 2025