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Mechanisms to Sustain Change

We recommend seven practices that can encourage regular maintenance and renewal of a change. Most of these recommendations are directed toward team and organizational change, not personal change, but can be adapted to individuals. Periodic team meetings. Perhaps the most fundamental mechanism for sustaining change is a regular meeting during which team members can come together to share results, perspectives, and opinions about how the change is operating. Organization sensing meetings. Especially for large-scale organizational changes, it is useful for top leaders to hear directly from organizational members about how the change is working. Periodic intergroup meetings. Particularly in intergroup changes where new roles, processes, or relationships are developed, a regular meeting among members of the groups involved can serve as a point to renew and evaluate the changes that have been made. Renewal conferences. A renewal conference is a specific event, often held offsite, where organizational leaders or members meet to evaluate and discuss the change. These can also be effective at a department or team level. Goal-directed performance review. Performance reviews evaluate departments and individuals against specific measurable goals. Having clear and consistent goals, with rewards to support them, provides unambiguous support for the desired change. Periodic visits from outside consultants. A return visit from the change agent who helped to implement the change can encourage the organization to take an objective look at its progress. Recognition systems should be carefully analyzed for the activities and values that they support, and rewards should be put into place that provide recognition to the people who maintain the new and different ways of doing things.