NPS® – Using Net Promoter Score® to Drive Improvement скачать в хорошем качестве

NPS® – Using Net Promoter Score® to Drive Improvement

NPS® – Using Net Promoter Score® to Drive Improvement Description What do your customers really think of your brand or products? Are they loyal? Do they like you enough to recommend you to their friends or colleagues? Every company is looking for the most effective way to collect and measure meaningful customer feedback – and Net Promoter Score® (NPS®) is often the key metric of choice. Join this webinar to learn the following: • How to administer and calculate NPS® surveys • Who you should be surveying and how frequently • Strategies to help increase survey response rates • Recommended follow-up actions for each segment • Methods to supplement NPS® for enhanced customer feedback • How to integrate your NPS® with health scores, alerts and campaigns