Webinar on ITSM and Digital Transformation: The Business Benefits скачать в хорошем качестве

Webinar on ITSM and Digital Transformation: The Business Benefits

Without IT service management, modern businesses would be in a tight mess. And yet, identifying and articulating the benefits of ITSM for business remains a challenge. In this webinar with Roger Goodman, we dig deep to uncover the value that IT service management brings to enterprises and the resources and practices that ITSM practitioners can leverage to co-create value from digital investments. You will learn about: How every enterprise is a Digital Enterprise today Digital capabilities required in digital enterprises How ITSM contributes to the digital enterprise The importance of planned and emergent continual improvement How the role of management is changing What the ITSM of tomorrow looks like Skills that IT leadership should develop Some examples of decentralized and collaborative ITSM The next-generation IT approach and the modern IT mandate