Start with the Work: Learn Behavioral’s CHRO on HR‑Led AI, Fluency, and the “Magic Wand” Method скачать в хорошем качестве

Start with the Work: Learn Behavioral’s CHRO on HR‑Led AI, Fluency, and the “Magic Wand” Method

Summary Buying the shiniest AI won’t transform your org—redesigning the work will. Maggie Ruvoldt, CHRO at Learn Behavioral, a national leader in ABA therapy for children and young adults with autism, lays out a practical, people-first blueprint for AI adoption that HR should lead. She reframes success away from headcount cuts and toward real operating gains—think shipped automated workflows, automation coverage, and organizational fluency. Maggie shares the “magic wand” exercise to surface repetitive, low-value tasks and, crucially, how to redeploy the time saved into innovation, empathy, and proactive work. She walks through process-mapping techniques, why fresh eyes and cross-functional “customers” matter, and how lightweight partners like Zapier can accelerate early wins. You’ll also hear why starting in Talent Acquisition is risky for culture and candidate experience, and how HR can build credibility by piloting AI within its own team before scaling with IT and operations. Timestamps [00:45] – Guest intro: Learn Behavioral’s mission and Maggie’s people-first lens on AI [01:06] – Biggest misconception: tool-first thinking vs. redesigning the work [02:31] – Beyond job cuts: workflow impact, automation coverage, and fluency as core metrics [04:55] – The “magic wand” exercise: creating capacity and deciding how to use it [08:36] – Case study: a resistant team embraces AI when time saved funds “dream projects” [12:18] – Process mapping: end goals, fresh eyes, and cross-functional customers (plus Zapier) [17:18] – Why HR should lead AI: build fluency in-house and partner with tech on shared goals [23:46] – Don’t start with TA: protect candidate experience and automate the right moments Takeaways Start with the work, not the tool—redesign roles and workflows before selecting technology. Measure what matters: ship automated workflows, track automation coverage, and raise team fluency. Use the “magic wand” exercise to identify low-value tasks and pre-plan how saved time will be reinvested. Redesign end-to-end processes with cross-functional customers and fresh eyes; don’t just “plug in” bots. Pilot AI inside HR to build hands-on fluency and credibility; share small wins to spark demand. Protect candidate experience—avoid leading with TA; automate thoughtfully while keeping real human connection. Sponsor Wisq introduces Harper, an AI HR generalist. No more waiting on emails or digging through policies—Harper gives your team instant answers to HR questions, helps them navigate benefits and policies, and even routes more complex cases to the right person. By handling the repetitive requests, Harper frees up your HR team to focus on strategy and people, while ensuring employees always feel supported. It’s a smarter, more consistent way to deliver HR services at scale. See Harper in action at https://www.wisq.com/