Salesforce Service Cloud Voice + Amazon Connect – Full Configuration & Demo скачать в хорошем качестве

Salesforce Service Cloud Voice + Amazon Connect – Full Configuration & Demo

In this video, we take a deep dive into setting up and configuring Service Cloud Voice with Amazon Connect, Salesforce’s native telephony solution. This guide is perfect for Salesforce Admins, Architects, and Call Center Managers looking to enhance their customer service strategy. 🔍 Topics Covered: ✅ What is Service Cloud Voice? ✅ Types of Telephony Models in Salesforce ✅ Supported Editions for Service Cloud Voice ✅ Why Choose Amazon Connect? ✅ Step-by-Step Setup ✅ LIVE Demo of Service Cloud Voice in Action Streamline your support with AI-powered voice, agent productivity, and integrated channels. 📺 Watch now and don’t forget to Like, Share & Subscribe! Find us on: Book a meeting: https://calendly.com/tamilselvanwinfo... Website: https://www.winfomi.com/ LinkedIn:   / winfomi   Instagram:   / winfomi   Twitter: https://x.com/Winfomi_ YouTube:    / @winfomi   Facebook:   / winfomi   #ServiceCloudVoice #SalesforceVoice #AmazonConnect #SalesforceDemo #TelephonyIntegration #callcentersolutions #Winfomi #salesforcepartner #salesforce #salesforcetraining #servicecloud #cloudservices #video #amazon #viral #education #salesforcetips #configuration #AmazonConnect #AmazonDemo #viral #video #technicaltips #amazontips What You’ll Learn: Salesforce Service Cloud Voice + Amazon Connect Integration 00:00 Salesforce Service Cloud Voice Overview 00:56 Amazon Connect Telephony Models 02:34 Enable Salesforce My Domain & Identity Provider 03:36 Omni-Channel Setup & Presence Statuses 04:50 Enable Service Cloud Voice & AWS Instance 05:59 Assign Contact Center Admin Permissions 07:09 Amazon Connect Console & Phone Numbers 08:21 Configure Contact Center Channels 08:58 Salesforce App Manager Utility Bar Setup 09:22 Voice Call Record Demo & Testing