Excellence In Utilities: Codifying Excellence скачать в хорошем качестве

Excellence In Utilities: Codifying Excellence

Utilities organisations improve every day, often without noticing it. Someone finds a clearer way to carry out a task, adjusts a routine to prevent an issue, or removes a source of delay that has frustrated people for years. These small discoveries matter. They protect reliability, reduce pressure on teams, and make the work feel lighter and more predictable. The challenge is that these moments of excellence often stay local. One team uncovers a better way of working while another team across the organisation continues to struggle with the same issue. People know improvement exists, but they cannot always find it. Progress becomes uneven, knowledge becomes scattered, and effort is repeated instead of built upon. Excellence in process begins when organisations treat these discoveries as something worth capturing and sharing. When the best ways of working do not stay with one team, but become part of the wider system. When knowledge flows as intentionally as the work itself. In this session, Ishan Sellahewa explores how to codify excellence so it becomes accessible, repeatable, and useful to everyone. He will show how to recognise excellence when it appears, how to capture it without losing meaning, and how to share it in a way that strengthens capability across the organisation. You will also see why codifying excellence does not restrict creativity. Instead, it frees teams from solving the same problems repeatedly so they can focus on what comes next. When excellence is codified, the organisation becomes clearer and more connected. People know where to find what works. Problems are solved once rather than returning. Processes feel more stable, and teams feel more confident in how they deliver. These are the moments where excellence becomes visible in the way work happens. Some utilities organisations see it in routines that finally make sense to the people who use them. Others see it in teams who share ideas naturally instead of holding them locally. Many see it in the confidence that grows when the best of the organisation is available to everyone. Excellence is already in Utilities. What does it look like in your processes?