When Friction Helps Change: Robert Sutton скачать в хорошем качестве

When Friction Helps Change: Robert Sutton

Here are three big ideas from this Change Signal conversation with Bob Sutton: Leadership is about being a trustee of people’s time. Friction isn’t the enemy — it’s the signal. And power makes you blind to the mess you’ve created. Bob Sutton — Stanford professor, bestselling author, and organizational psychologist — joins me to explore why well-intentioned leaders often build the very bureaucratic headaches they hate. When “efficiency” becomes the goal, empathy disappears … and people end up drowning in meetings, approvals, and status updates that add work without adding value. Bob shows why the smartest leaders don’t eliminate all friction — they design it. They streamline the stupid stuff, and deliberately slow the parts of work that require trust, thoughtfulness, and collaboration. We also dive into a surprisingly humbling truth: power shields you from pain. Leaders rarely experience the obstacles they’ve unintentionally created. The hoops you don’t jump through are the hoops your people trip over every day. If you lead change in a large organization, this episode is a masterclass in designing systems that respect time, attention, and reality — so change actually helps people instead of exhausting them. 🎯 What You’ll Learn: 00:00 – Introduction 02:40 – Why leaders must protect time, not waste it 06:30 – Good friction vs. bad friction in change 11:10 – When efficiency turns into bureaucracy 15:45 – Seeing what power makes invisible 20:20 – Fixing broken connections, not blaming people 25:05 – Rebuilding trust through better system design 💡 About Bob Sutton Bob Sutton is a Stanford professor and organizational psychologist known for his practical research on friction, scaling excellence, and the hidden forces that shape how organizations function. 👉 Resources & Links • Subscribe to the Change Signal newsletter – https://www.thechangesignal.com 🔔 Subscribe for modern change wisdom that actually works → ‪@ChangeSignal‬ 🏷️ Tags #BobSutton, #ChangeSignal, #GoodFriction, #OrganizationalBureaucracy, #ChangeLeadership, #TimeManagement, #ScalingExcellence, #PowerDynamics, #HumanCenteredDesign, #OrganizationalPsychology, #SystemsDesign, #LeadershipHabits